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Elaria

Align your mind. Understand yourself.

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© 2026 Elaria. All rights reserved.

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    Troubleshooting Guide

    Find solutions to common technical issues and get your Elaria experience back on track.

    Quick Fixes to Try First

    Restart the App
    Close completely and reopen
    1. 1Swipe up and hold (iOS) or use recent apps (Android)
    2. 2Swipe up on Elaria to close
    3. 3Reopen from home screen
    Check Internet
    Verify your connection
    1. 1Open a web browser
    2. 2Try loading a website
    3. 3Switch between WiFi and mobile data
    4. 4Move closer to router if needed
    Update the App
    Get the latest version
    1. 1Open App Store (iOS) or Play Store (Android)
    2. 2Search for 'Elaria'
    3. 3Tap 'Update' if available
    4. 4Wait for download to complete
    Clear Cache
    Reset temporary data
    1. 1Go to device Settings
    2. 2Find 'Apps' or 'Application Manager'
    3. 3Select Elaria
    4. 4Tap 'Clear Cache'

    Common Issues & Solutions

    Audio Problems

    Meditation audio not playing

    Try these solutions:

    1. 1Check your device volume and ensure it's not muted
    2. 2Try using headphones or external speakers
    3. 3Close and reopen the app
    4. 4Check your internet connection
    5. 5Clear the app cache and restart
    Audio cutting out or stuttering

    Try these solutions:

    1. 1Ensure stable internet connection
    2. 2Close other apps using audio
    3. 3Restart your device
    4. 4Try downloading content for offline use
    5. 5Check available storage space
    Poor audio quality

    Try these solutions:

    1. 1Check your internet speed (minimum 1 Mbps recommended)
    2. 2Use high-quality headphones or speakers
    3. 3Adjust audio quality settings in the app
    4. 4Move closer to your WiFi router
    5. 5Switch from mobile data to WiFi

    Connection Issues

    App won't load or sync

    Try these solutions:

    1. 1Check your internet connection
    2. 2Try switching between WiFi and mobile data
    3. 3Force close and reopen the app
    4. 4Restart your device
    5. 5Update the app to the latest version
    Login problems

    Try these solutions:

    1. 1Verify your email and password are correct
    2. 2Check for typos in your credentials
    3. 3Try resetting your password
    4. 4Clear app data and log in again
    5. 5Contact support if account is locked
    Data not syncing across devices

    Try these solutions:

    1. 1Ensure you're logged into the same account
    2. 2Check internet connection on both devices
    3. 3Manually sync by pulling down on the main screen
    4. 4Log out and back in on both devices
    5. 5Wait a few minutes for sync to complete

    App Performance

    App running slowly

    Try these solutions:

    1. 1Close other apps running in the background
    2. 2Restart your device
    3. 3Clear the app cache
    4. 4Free up storage space on your device
    5. 5Update to the latest app version
    App crashes or freezes

    Try these solutions:

    1. 1Force close and reopen the app
    2. 2Restart your device
    3. 3Update the app and your device OS
    4. 4Clear app cache and data
    5. 5Reinstall the app if problems persist
    Features not working properly

    Try these solutions:

    1. 1Update to the latest app version
    2. 2Check if feature requires premium subscription
    3. 3Try logging out and back in
    4. 4Clear app cache
    5. 5Report the specific issue to support

    System Requirements

    Minimum Requirements
    Basic functionality
    iOS

    iOS 12.0 or later, iPhone 6s or newer

    Android

    Android 7.0 (API level 24) or higher

    Storage

    At least 100MB free space

    Internet

    WiFi or mobile data connection

    Recommended
    Optimal experience
    iOS

    iOS 15.0 or later, iPhone 8 or newer

    Android

    Android 10.0 (API level 29) or higher

    Storage

    500MB+ free space for offline content

    Internet

    Stable WiFi connection (5+ Mbps)

    Still Having Issues?

    If you've tried the solutions above and are still experiencing problems, our support team is here to help.

    Contact SupportView FAQ